FAQ
How do I get my results?
- Your doctor may have made arrangements with you.
- You may ring the nurse for your results
- Xray reports from the DHB generally take longer – sometimes up to a week.
- Generally you can assume that you will not hear from us unless your result is a problem. We recommend you ring up to check important results such as cervical smears
- UPDATE FROM FEB 2018: You can view your lab results ONLINE at the ConnectMed Portal if you have signed up through our reception. Note these become available only after your doctor has viewed & approved them. In viewing them please also note that many results that are nominally outside the “normal range” may well be of no concern. Brief annotations written by doctors are primarily for internal clinical communication.
What if I cannot make an appointment?
If you book online via ConnectMed you may notice that there (is)are only a limited number of appointment times . Your doctor has reserved slots for urgent consults for the day. Do ring as you will get an appointment. (?Do ring as there may be other appointments available – “will get” seems like a promise we can’t always keep.)
If you ring and cannot get an appointment with your preferred doctor and your appointment is urgent , you may wish to see one of the other GP’s available or speak to the nurse to get advice on what to do
How often do I need to see my doctor?
We recommend at least every 6 months. (seems a little broad- eg I am 7 years old & healthy!!)
For long term condition medication review such as contraceptive pill or blood pressure medication only, we advise no longer than 12 months. This allows your doctor to update your health as well as review any side effects or how appropriate it is to continue on your medication.
Why is the doctor running late in seeing me?
We do try our best to keep to time, but inevitably emergencies do crop up at short notice – we ask for your patience and understanding if on occasions we need to attend to a sicker person immediately.
However there are some things you can do to help us keep to time:
- Arrive on time for your appointment and report to reception.
- Extra time: If you think your problem may need extra time (more than the standard 15 minute appointment slot) please advise the receptionist when you make the appointment. You will need extra time if you are coming for assessment of multiple problems or for minor surgery. For insurance medicals, please inform the receptionist if this is the purpose of your visit – as we will often ask the nurse to see you first for the initial measurements and will allow for extra time to see you.
- ACC related visits: If your initial ACC claim was made elsewhere, please bring the ACC details including ACC45 claim number and date of injury and diagnosis.